Terms and Condition

Dear Customers, you may create an account before purchase to allow you to login and check status.

For Bank Transfer and Tng , you may send us receipt or inform us via FB Fanpage.

Here is the Fanpage Link :

https://www.facebook.com/shopkylaboutique

SHOPKYLA T&T

(CUSTOMERS ARE REQUIRIED TO READ AND UNDERSTAND THE TERMS AND CONDITIONS BEFORE PURCHASING)

READY STOCK (MSIA /SG) WILL SHIP OUT IN 1-2DAYS.

IF READY STOCK MIX WITH PREORDER ITEMS , YOUR ORDER WILL BE SHIPPED ONLY AFTER PREORDER ITEMS ARRIVE AS POSTAGE COUNT AS PER PARCEL.

PREORDER WAITING TIME ESTIMATED 10-14 WORKING DAYS AND SOMETIME MIGHT DELAY DUE TO UNFORESEEN FACTORS. ORDER ONLY IF YOU ARE COMFORTABLE WITH THE WAITING TIME.

POSTAGE :

WEST MSIA : 1 ITEM RM8

FOLLOWING BY RM0.50 ADD ON EACH ITEM.

FREE SHIPPING ABOVE RM120 PURCHASED.

(COVER IF LOST DURING DELIVERY)

POSTAGE:

EAST MSIA

Free Shipping above RM120 Purchased (Promotion)

1 ITEM -RM13

SUBSEQUENTLY ADD ON RM1.50 EACH ITEM.

(COVER IF LOST DURING DELIVERY)

POSTAGE :SINGAPORE

FREE ALL NORMAL MAIL (NO COVER IF LOST)

FREE SHIPPING FOR ORDER PURCHASE MINIMUM $20& ABOVE

(COVER IF LOST DURING DELIVERY)

REST OF COUNTRY :

USD 10 AND ABOVE

**U MAY ENTER YOUR ADDRESS TO CHECK WITH THE SYSTEM TOTAL SHIPPING CHARGE BEFORE CHECK OUT CUS DIFFERENT COUNTRY AND NUMBER OF ITEMS PURCHASE ALSO AFFECTED THE POSTAGE.

DO CHECK YOUR ADDRESS BEFORE CHECK OUT, ANY LOST COURIER COMPANY WONT RESPOSIBLE IN ANY CIRCUMSTANCES.(Courier Company Might Not Call to verify , hence pls double check address )WE SEEK FOR YOUR UNDERSTANDING :)

COURIER COMPANY THAT WE USE :

MALAYSIA :     BEST EXPRESS

SINGAPORE   :QEXPRESS /SINGPOST

REST OF COUNTRY    : SF EXPRESS

SHOPKYLA selling clothes and get our stocks from suppliers from different country including Bangkok, China , Malaysia ,Singapore & Korea. Currently we do not do manufacturing for our clothes / or our label .

SINGAPORE ORDER - FREE NORMAL MAIL (NO TRACKING NUMBER/ STRICTLY NO COVERAGE OR COMPENSATE IF LOST)FOR EVERY ORDER.

RM120 FREE SHIPPING/ WEST MSIA

SINGAPORE FREE NORMAL MAIL NO MINIMUM PURCHASE

*FREE REGISTERED MAIL WITH EVERY $20 PURCHASE

ONCE ORDER , PLS COMPLETE PAYMENT WITHIN 12 HOURS, IF YOUR ORDER HAVE ANY READY STOCK ITEMS, DO PAYMENT WITHIN 5 HOURS FOR RESERVATION,SHOPKYLA RESERVE THE RIGHT TO CANCEL ANY NO PAYMENT UPDATE ORDER AFTER 5HOURS.

BACKORDER WAITING TIME BACK TO NORMAL. (2-3 WEEKS WAITING TIME )

*SG IN STOCK - Meaning IN STOCK currently in Singapore .Malaysia order have to wait about 2 weeks +- to proceed .

The rest of Msia IN STOCK is at Johor Office.

preorder waiting time same 2-3 weeks.

need to take note as order placed unable to refund or cancel.

Important Notice For Every Customers:

For ordering thru website here , we will update the shipment with tracking only via Email (No Call or SMS update)and we will update the cart as well. Do add our email address (helloshopkyla@gmail.com) to your contact to ensure that the email send out to you successfully instead of landed in spam or junk box .

Courier by BEST EXPRESS Won’t notify by call if delivery unsuccessful and we do hope you all can check email for the updates to avoid parcel was returned back to us without claiming . 

OUT OF STOCK ITEMS /

out of stock when our shipment arrived.

Unless supplier inform us then we able to inform you earlier, if not all out of stock items will be straight keep as credit first .

For exchange or refund u may do later by contact us, or u may use the credit for next purchase.

**Those unable to accept that the STOCK will sometime out of stock, we dun encourage for placing order ya.

By purchasing from us, you are deemed to have agreed to all our Terms & Conditions stated below. SHOPKYLA reserves the right to amend our Terms & Conditions from time to time.



**Payment verification will be verified and updated within 24hours too except for those GIRO Mode transaction which need 1-3 working days for processing.

**Payment have to be made and updated within 24hours after order place to avoid the system cancelled it automatically. During peak period or our business trip, we might not be able to assist on updating payment, we do seek for your kind understanding.

DELIVERY INFORMATION

Kindly Take Note That we using,Best express ,Singpost(SG) and Qexpress(SG)  service for delivery at the moment .After we dispatch out the parcel , customers are required to check on the parcel status for follow up. By using third party company for delivery, should be understand that we are unable to schedule timing or day for delivery.

Courier company that we are using it’s third party company, they will not call upon delivery / no consignment note for u if the delivery process is unsuccessful . Once you got the tracking update, do follow up the status to avoid parcel returned to us . Postage will be charged for repost. And do always check your spam box and add our email address to your contact to ensure you receive our email update successfully .

Delivery will take 3-7working days for READY STOCK ITEMS (Except when we are away for our business trip),the shipment will be delayed as per notice.



Do allow us more time to handle your order ,sometime shipment might delay due to unforeseen factors.

****Not Every Backorder Items will be able to restock, do seek for understanding and do agree on it to keep it as credit first in the event of Out of stock on purchasing of BACKORDER ITEMS.****

FREE POSTAGE ORDER UNABLE TO EXCHANGE/REFUND AND NO COVERAGE IF LOST .

For out of stock credit , no expiry date for the usage.

For exchange credit - only can exchange and unable to do refund or waive postage *


ORDER SEPARATELY IF YOU WISH TO GET YOUR READY STOCK ITEMS MAILED FIRST*





RETURNS/ EXCHANGE POLICY( NOT APPLICABLE FOR SALES ITEMS)

Do Take Note  : Exchange regardless sizing / colour / unfit is non applicant for item purchased during SALE or PROMOTION period.

REFUND / CANCEL IS NON APPLICABLE AFTER ORDER PLACED.

To qualify for a return/exchange, please ensure that the item is unworn/unwashed/non perfume smell and in a brand new condition.
Upon stringent checks, should we find that the item/s do not qualify our Return/Exchange Policy, we will not hesitate to reject the request.
Exchanges are only valid for 1 time with postage charged per item and within 7 DAYS after receiving the parcel.

All parcels are to be mailed back to us via Registered Postage to avoid the lost of parcel.
Upon receiving the returned parcel, a one-to-one exchange will be provided.
* Discrepancy of 0.5" - 1" will not be considered as a defect *

(Measurements are to be taken when item is laid flat)

Please note that returns/exchanges are assessed on a case-by-case basis. SHOPKYLA reserves all rights to exercise discretion in permitting all returns and exchanges.

WRONG ITEM DELIVERED/ DEFECTIVE ITEM RECEIVED

If you have received an incorrect or defective item, please drop us an email at helloshopkyla@gmail.com , and we will advise you on the returns accordingly.

A one-to-one exchange of the same item in the same colour and size will be proceed once we received the returned parcel. In the event that the item/s you originally purchased is/are out of stock, a full refund will be processed. Alternatively, you may exchange to other available item or keep it as the credit for future purchase.



BOUNCED MAIL

In an event that your parcel bounces back to us, for any reason, SHOPKYLA will contact you personally.
Postage cost will be borne by the customer should it be due to "Unclaimed at PO/ Incorrect/ Insufficient Address" etc.
If it was an error made by SHOPKYLA, we will bear the re-delivery cost.

SHOPKYLA retains the right to keep any bounced mail that remains unclaimed after 6 Months, and we will not be further liable for it.